VBVoice

VBVoice – Shareware

VBVoice is a software tool developed by VBVoice that enables users to design and deploy interactive voice response (IVR) systems. With this software, users can create complex IVR workflows using a drag-and-drop interface.

The VBVoice software allows businesses to automate customer service and support processes, by offering self-service options to their clients. Users can integrate speech recognition, text-to-speech, and touch-tone input to create a seamless experience for callers.

The software also includes analytics tools that allow users to track customer interactions and measure the effectiveness of their IVR system.

In addition, VBVoice provides extensive documentation and customer support resources to ensure that users can easily get started with the product and troubleshoot any issues that may arise.

Overview

VBVoice is a Shareware software in the category Miscellaneous developed by VBVoice.

The latest version of VBVoice is currently unknown. It was initially added to our database on 10/30/2007.

VBVoice runs on the following operating systems: Windows.

VBVoice has not been rated by our users yet.

Pros

User-friendly drag-and-drop interface for easy application development.
Offers a wide range of integrated modules for creating interactive voice response (IVR) systems.
Supports multiple telephony interfaces, including TDM, VoIP, and SIP.
Provides robust debugging and testing capabilities to ensure smooth operation of IVR applications.
Accessible and well-documented support resources available for developers.
Scalable architecture to accommodate growing business needs.

Cons

Can be more expensive compared to other IVR development tools.
Learning curve for beginners may be steep due to the complexity of the tool.
Customization options may be limited compared to open-source alternatives.
Updates and new features may not be as frequent as with other IVR development tools.

FAQ

What is VBVoice?

VBVoice is a development toolkit for building IVR (Interactive Voice Response) applications.

What programming language is used with VBVoice?

VBVoice uses VBScript, a scripting language based on Visual Basic, for application development.

What platforms does VBVoice support?

VBVoice supports Windows operating systems including Windows XP, Windows Vista, Windows 7, and Windows Server variants.

Can I integrate VBVoice with other software applications?

Yes, VBVoice provides APIs and interfaces that allow integration with various databases, CRM systems, and other back-end applications.

Does VBVoice support speech recognition?

Yes, VBVoice supports both DTMF (Dual Tone Multi-Frequency) and ASR (Automatic Speech Recognition) for menu navigation and user input.

Can I capture and record audio in VBVoice applications?

Yes, VBVoice provides capabilities to record audio input from callers. This can be useful for call logging or Quality Assurance purposes.

Is there a graphical user interface for application development in VBVoice?

Yes, VBVoice offers a visual editor that allows developers to design and define call flows using a drag-and-drop approach.

Does VBVoice provide call routing capabilities?

Yes, VBVoice includes built-in call routing functionality to direct calls based on predefined conditions like caller ID or dialed number.

Can I deploy VBVoice applications on multiple telephony interfaces?

Yes, VBVoice supports a variety of analog, digital, and IP telephony interfaces, providing flexibility in deployment options.

Is there technical support available for VBVoice?

Yes, VoiceGenie Technologies offers technical support and services to assist developers using VBVoice.

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